“An increasingly popular programme within the hospitality sector”

ILMTL

A modulised programme designed to provide delegates with the skills and knowledge required in key areas of team leading at the same time as achieving a nationally recognised accredited qualification

All 4 modules need to be undertaken to achieve the qualification..

Practical Event Management

“Well planned events begin here…"

EM

An essential day specifically designed for those whose responsibilities include the internal organising of events booked at their College

SS

An essential introductory programme for new supervisors or employees about to be developed into the role.

Telephone Selling Skills for Conference Teams

TSS

Successful telephone Selling is even more important in times of recession.  This 1 day module focuses on this area.

A must for all College employees who deal directly with Students and their rights in respect of their belongings and accommodation.

Stress Awareness

Practical Training Skills

New one day version for 2010

It is a recognised fact that most training and development activities take place on-the-job. This 1-day module incorporates the tried and tested skills required for training on a one-to-one basis

Group Training Skills

New two day version for 2010

An essential 2-day Train the Trainer programme equipping participants with the key skills to train groups of employees away from the workplace. 

£400

19th & 20th October

Time Management

New for 2010

TM

Managing time and personal planning are key elements for any Manager. This workshop will help delegates identify time eaters and identify solutions.  Recognise “urgent” and “important” tasks and setting priorities as well as using delegation as a time management tool

Negotiating and Showrounds

NS

Decisions are often made based on a customers visit to your college.  To achieve a sale this workshop will provide the structure and techniques to carry out a professional showround and to achieve a win/win outcome in your negotiations

Crucial Conversations in Performance Management

New for 2010

CCPM

Handling Discipline (P)

“Based on the ACAS Code of Practice”

HD

Practical guidelines for dealing with disciplinary situations based on the implementation of the ACAS Code of Practice

Dignity at Work

“Excellent Feedback received in 2009”

DAW

An essential requirement for HOD’s is to ensure that all their staff members are treated fairly.  This module focuses on Equal Opportunities, Harassment, Grievance and Disciplinary issues

Absence Management (P)

“A Focus on a neglected area”

£120

Accident Reporting (P)

Complying with the legal requirement in respect of accident reporting may appear to be common sense but it is not common practice.  A short, sharp session to bring this key area of compliance back into focus

OW

Essential customer service and communication skills to provide higher standards of service for term time and vacation customers which will also enable staff to deal with complaints effectively

An approach to Welcoming your International Visitors

WIV

This programme is highly recommended for all those who need to communicate with visitors from overseas, including guests attending summer schools and conferences

DA

A lively half day course to support college accessibility standards by giving front-line staff the skills and confidence to deal effectively with students and others with disabilities of all kinds

Managing Disability in the Workplace

“Highly recommended
An effective investment of time”

This highly recommended programme provides the opportunity for College Bursars, Stewards, Catering Managers, Supervisors with employment responsibilities

Dealing with Demanding People

“This course has proved to be successful year on year”

DDP

A programme incorporating proven ‘tips’ as well as a structured approach for dealing with complaints and difficult situations. 

Telephone Techniques

“Essential Basic Skills”

TT

An essential half day programme designed for front line staff who have to deal with people on the telephone.  It includes making the first impression a lasting and positive one.

Up-selling

New for 2010
½ day module

A key area for all service and customer focus personnel. Successful up-selling starts with creating opportunities and effectively using an effective 3 step formula

Complaint Handling

New for 2010
½ day module

This essential key area of customer service focuses on turning a negative complaint into a positive outcome. 

Teaches essential core skills for food service staff.  A practical programme delivered over four weeks in ½ day modules.  The programme content provides the underpinning knowledge for the NVQ in Food and Beverage Service Module at level 2.  Very well received programme

5th, 12th, 19th 26th February

A requirement for any person wishing to obtain a Personal Licence to sell intoxicating drinks under the Licensing Act 2005.

(Accredited by the BIIAB and delivered by Progressive Training)

£250
(Includes £55 for BII certificate and handbook)

Examination Resit Fee £20.00

Accredited by CIEH this programme meets with the basic statutory requirements for all food handlers

(See course outlines for Languages available)

28th January
4th May

An essential programme for those staff whose job involves lifting, carrying or moving furniture, equipment and other items