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Categorised OBT Course Summaries

Course Title
Management and Supervisory Development
1. Supervisory Skills - Level 1
2. Supervisory Skills - Level 2
3. Supervisory Skills - Level 3
4. Developing Yourself as a Line Manager
5. Planning and Monitoring Work
6. Managing and Improving Performance
7. Selection Interviewing
8. Managing Absenteeism
9. Discipline in the Workplace
Personal Development
10. Managing Your Time
11. Communication Skills
12. Conflict Resolution
13. Bullying and Harassment
14. Dealing With Demanding People Assertively
15. Developing Resilience in the Workplace
16. Managing Stress
Sales and Customer Service
17. Delivering a College Welcome
18. Providing Exceptional Customer Service (In-college only)
19. Telephone Techniques and Emails (In-college only)
20. Event Sales Showrounds
21. Maximising Events Opportunities
Employee Support and Wellbeing
22. Unconscious Bias and Equality in the Workplace
23. Introduction to Cultural Awareness
24(a). Menopause Awareness in the Workplace - Module 1
24(b). Menopause Awareness in the Workplace - Module 2
Training and Briefing Skills
25. Training Your Colleagues
26. Group Training and Presentation Skills
Compliance
27. CIEH Foundation Certificate in Food Safety (Level 2)
28. CIEH Foundation Certificate in Food Safety (Level 3)
29. Food Allergen Awareness
30. Manual Handling
31. Working at Height
32. Risk Assessment for Managers
33. Level 3 Award in Emergency First Aid